would it have been difficult to make a pickle wrap? So incredibly pushy, and would get incredibly offended if you didn't take him up on his offer. This is a stellar example of doing exactly that, and Morton’s deserves all of the attention they received (and more) for making it happen. Another time, in another state, I worked for a mentoring company sort of life Big Brother, Big Sister. An item was missing from the delivery and when I rang there was no issues. Never found out what happened to the daughter. This woman calls and says that her daughter is chasing her with a knife and threatening to kill the entire family. Tap to play or pause GIF r/AskReddit is the place to ask and answer thought-provoking questions. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. That day I man calls saying he is Danyelle (who is the only person who could order on that account.) I refused - weak stomach, I just would have added vomit to the mix - and I was fired. 10 lessons for telling customer success stories. ", "I worked at a grocery store and asked a customer if he needed any bags for his purchase. Fuck. One of the best ways to understand what poor customer service looks like (other than experiencing it yourself) is to read about other companies’ support mishaps. Bad customer service is all the rage these days. ", "I work at a bridal chain and, when we have to order dresses for people, we tell them it will arrive to our store 'on or before the date provided.' When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. The woman flipped out and started screaming about how I needed to 'listen to the customer.' And the more positive customer feedback that you can find, the more proof of a guaranteed good experience that you can show your potential customers.. Now, here are 8 examples, from companies large and small, who truly understand what it means to provide good customer service in retail. I still think about that sometimes and it makes me a little emotional. Managers Reveal Dumbest Customers Moments (r/AskReddit Top Posts | Reddit Stories) Has anything insane happened to you? There's a new Reddit, and it's all grown up. 6 Funny Customer Service Stories to Restore Your Faith in Humanity. About eight years later I'm living in a different state about 1500 miles away. 20 Somethings AskReddit Customer Service Horror Stories Jobs Reddit Retail Industry Service Industry The Internet. You may perceive a situation differently than the customer, but since you are serving him, you must default to his point of view. Sign up for the Tasty newsletter today! The customer had to be escorted off the property by police. Dorothy Wickenhiser of San Francisco found her account … She became COMPLETELY irate and screamed, 'The pool is the ONLY reason we are staying here! She's literally huffing and puffing into the phone, running for her life, and I hear her daughter screaming obscenities and threats in the background. It’s often one extreme or the other when it comes to customer service. Customer Service. I put the basket on the hook over the vat and go report to a manager as per protocol; she takes me down stairs and gets burn cream on the area [which is the whole side of my arm] and tells me to let her know if I need to go home. New comments cannot be posted and votes cannot be cast. A Year of Extremes. She ended up storming off after the cops told her she could get in trouble for calling because it was not an emergency. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You . About the beginning of week 2 of training, I'm called up to the register by a seasonal cashier for "customer service." But the best part of this tale is that despite the fact that this image was shared on the internet, random commenters starting pointing out that they knew exactly which business this was: Lots of arguments with customers over the fact that cigarettes are not a WIC/Food Stamp item. The date we’re told to provide is considered the 'worst-case scenario/latest date,' so we always tell them that their dress will likely come in MUCH earlier than that, and we’ll give them a call as soon as it arrives. What ACTUALLY happened was — as I scanned their gum — I said, 'Do you want this in or out of the bag?' Can you top these tales? I would be pleased to work with you as you take your team members to the heights of customer service … but this guy called in insistent that he needed to change something on his wife's checks and I told him I couldn't do that and that he'd have to call back during the day. She started cursing me out and making a scene while I tried to get her to calm down. He was friendly, in that dooshy/flirty kind of way. So he decided to come in to my office to yell at me for not sending him the info, when he didn't check his email...did he expect me to send a carrier pigeon to him?! Whether you're into breaking news, sports, TV fan theories, or a never-ending stream of the internet's cutest animals, there's a community on Reddit for you. Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. At that Borders, we sold porno magazines. We hold major institutions accountable and expose wrongdoing. His last name was 'McDonald' — which was spelled correctly — but whoever created his account didn’t capitalize the 'D.' I work at a sushi restaurant. He starts cursing and ends up telling me I still had a job. Bad Customer Service Rating For MoviePass. I had to explain that they came pre-chopped, but she refused to believe me. Customer continuously asked me for my phone number, after refusing multiple times he then told me ‘You’re not hot anyway.’ 4. Contact us. MoviePass, the new company that lets you see a movie a day for $10 a month, has been under siege with customer service complaints. My best friend worked down the street at a small clothing store. I told him the usual wait time. The following stories are from readers, their names have been concealed. These wacky stories … We walk up the stairs and as we get to the top, she stops me and tells me I should go home and go to the ER. She refused and called the police instead. He would usually try to start a conversation with whoever he was checking out with, and continue to talk to you while you rang up other customers. Someone also pooped in an aisle once. I think it could possibly be the best customer service I’ve ever had. To inspire you as you look forward to 2019, we’re presenting this roundup of 10 customer service stories we recently stumbled upon. This older woman was apparently making a beeline for the bathroom when she shit herself (I didn't actually see it happen). I tried to close the window on her, but she had the anger of... a person furious about 10-cent sauce cups, I guess. "A customer yelled at me once because her fries were 'deep fried. He completely ignored me — but I assumed he hadn't heard me — so I asked again. She would NOT stop, so I politely asked her to leave the store. Start off with what you like and go from there. There's a lot of people on Reddit asking about potential purchases, airing complaints about companies, and … You can't have it your way. Well, about 20 minutes later the phone rings and it's her. Customer Service - stories of good and bad service r/ CustomerService. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. I’ve actually had customers ask me to lay naked on the table so they could eat sushi off of me. Because most people who buy gum or mints want to throw them in their purse or pocket right away. This guy then called back PISSED because the driver got there in 35 minutes. Attention! 5. She says "oops" and keeps running. Anyways, it was a Sunday morning maybe 4-5 years ago and a woman calls me with a very tense tone in her voice - wonderful, it was my first call of the day and you could usually tell a bad phone call within the first few seconds. At this point I'm getting a bit confused and annoyed so I offer him one of our other wraps but tell him that I could put pickles on it it he would like. ", "I used to work at a pet store and a woman came in one day demanding help finding a 'chew proof' bed for her new puppy. A fix has been identified and is in the process of being applied. A smiling face is sure to make your customers feel welcomed. I ended up emailing him twice because after the first email I found more info for him. You’re witnessing someone going out of their way to make a customer’s day, week, or month, and that’s an important part of customer service that shouldn’t be forgotten. 2018 was a year of unpleasant extremes in customer interactions. And to put the cherry on top, she was made my key account... Getting threatened, told that I needed to "go back to school to learn my job (cashier)", customers constantly arguing with me to price their items higher, demanding to speak to my manager when I won't give them discounts. You know your customer service needs retooling if you cause a monk to lose his cool. I calmly told her again. Many years ago, before Internet purchases were common, we ran a travel agency. We usually know great customer service when we experience it. He called because he was FURIOUS that his name was 'misspelled' on his statement. My boss informed me that I would have to clean up her shit. That was pretty wild. This creepy looking guy would come in, rip off the plastic, then come to my register and point out pictures in the magazines. Press J to jump to the feed. We were not an emergency services company, and we weren't a suicide hotline, but I had a list of numbers to give people if they were in crisis. After that job I worked for a check printing company on night shift. I have other stories, but these were some of the better ones. Here are some of those exceptional stories to sweeten all of us up just in time for Valentines Day: 1. A practical example of this is the Walmart 10 Feet Rule. I want to hear it all. I apologetically told her that we couldn't do that because we only accepted returns if there was a fault with the bed itself. After I showed her our bed options, she found one she liked. Published on 7/21/2014 at 8:00 PM. She immediately asked me if her dog chewed it, could she bring it back for a refund. ", "I could write an entire post just based on my time working at a hotel, but one of my favorite stories was when I was checking this family in. Wasn't him, but he looked like his damn brother. The company offers numerous services to clients, including food service and facility management (reception, cleaning, mail service, and more). Return & refund. This Is Water - David Foster Wallace https://www.youtube.com/watch?v=DKYJVV7HuZw. Long story short (and in my ~3 years, I've never seen mountains be moved at this place), my management got in touch with Disney's vacations department and SOMEHOW got this lady and her family into a Disney hotel, as well as park-hopper tickets for the duration of their stay. I followed by saying that — if there was no more lightning — it would likely open back up in less than an hour. Hot New Top. That didn't help because he got even more mad and demanded that I give him a pickle wrap. Before we got started our trainers reminded us to be weary of fraud. 5 Bad Customer Service Examples You Can Learn From. Bad encounters? ", "A customer once wrote an official complaint to my manager about my 'angry and off-putting face.' Even then, I have absolutely no control over whether or not to give one to them if it isn't on my POS screen. The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. Advertisement. And while the following stories aren't "suffered a broken nose being dragged screaming off a plane" levels of awful, they're still pretty shitty. Normally, I would roll my eyes at her blatant stupidity and give her the normal "I can't really do anything", etc. So he goes through the process of giving the guy a 4473 (the US federal paperwork for purchasing a firearm) and tells him to fill it out. I am a bot, and this action was performed automatically. Two live pipe bombs were found on premises November of last year. Well, WOW Air certainly knows how to make an exit. Psychotic breaks? Smile. The Inside Story of Reddit's Redesign. The Place for Customer Service Stories. A guy came in wanting to purchase a firearm. When I worked at XYZ Company, I used to spend a few minutes each month looking at the newest products to make sure I was fully aware of their benefits, features, and performance, and could make knowledgeable … Check out these 25 hot customer service tips to give you an idea: Customer Service Tips 1. I couldn’t have asked for better. I can't tell you enough how much I agree to this. Maybe the customer is always right, but at times, they can sure be clueless. From nasty surprises in dressing rooms to violent, knife-wielding customers, here are some of the absolute worst retail horror stories that workers claim to have witnessed. Retail workers have seen some scary and even disgusting things. An incredibly illuminating reddit thread revealed just how nasty and entitled certain customers can be, and it'll trigger memories for anyone who's been a veteran of fast food service. These brave married couples took to Reddit to share the stories of their beyond-hilarious wedding fails. I had to put her on hold and call 911. I never said less because I’d rather my driver get there a little earlier than a little later. What am I supposed to do with my kids for the next hour?!' In the end, she ended up asking us the make her a bowl instead, so we wasted two burritos for no reason. Having recently suffered two strokes, she explained that she was struggling with writing, and she was forced to call in due to her malfunctioning netbook. The key training topics from these customer service stories include emotional intelligence, customer care attitude, listening skills, the perilous effects of procedur-itis, ownership, and clear communication. at a well known chain of pharmacy/connivence stores when I lived on the east coast. The store manager calls me thirty minutes into my shift and asks why I am not there. He yelled at me for 15 FULL minutes because correcting it was NOT enough. They showed up to our store and talked to me first before approaching her. AskReddit What's your best "the customer is NOT always right" story? It sets the tone of conversation, makes you more approachable. I stayed on the phone with her until the police arrived, and everyone was okay. 13 real-life stories of the worst customers ever. More From Thought Catalog. And while the following stories aren't "suffered a broken nose being dragged screaming off a plane" levels of awful, they're still pretty shitty. I told her this. She had the wrong receipt with her, so I told her I could only give her store credit. You would be AMAZED by how many people scream at us because their dresses arrive EARLY. Discover unique things to do, places to eat, and sights to see in the best destinations around the world with Bring Me! Worked (for a whole two months!) Customer service. Site Navigation. Press question mark to learn the rest of the keyboard shortcuts, https://www.youtube.com/watch?v=DKYJVV7HuZw. I was sent home for the rest of the day, probably because I was standing there in a state of wide eyed shock. Did your manager get some sort of confirmation before working on all their upgrades? 5. She refused to pay for them because she was convinced I 'bruised' them. What is Reddit? One of them told her the item looked 'worn' to him, so he didn’t understand why I was even offering store credit. A media monitoring tool like Brand24 scours the web and retrieves publicly available mentions of your keywords (track things like your company, brand or product) so you know who, where, when and why people are talking about you… as well as the kind of stories that are being shared (dama… Please keep in mind that the OP of this thread has chosen to mark this post with the [Stories] tag, therefore any top level replies that are less than 500 characters in length will be removed. you should've been like: This is not BK. We gave '10 dollar off' coupons out for people's birthdays, but people abused the rules around it by lying and saying they 'never got their coupon.' I think the story that stands out the most to me was this one dude that was moderately creepy. Something for everyone interested in hair, makeup, style, and body positivity. The WOW Air Debacle . I think the worst part about him was how he was always trying to share his food with us. Felt bad about it but I just could not even look at the poor guy. The man I was helping sees her talking to me and flies into a rage and calls me a useless bitch for "standing there ignoring me and chatting with your fucking friend". I don't know how I objected to taking the order but, it was in fact a woman who sounded like a man. I provide people with information on processes, help them get documents into their records, etc. It’s often one extreme or the other when it comes to customer service. I asked if he had checked his email because I had sent two emails. Here’s what I’ve learned about how to tell a compelling customer story. The story began when Brother John Baptist of the Monastery of Christ in the Desert in New Mexico traveled to Malawi in November 2014 to visit his sick mother on a return ticket bought for $2,489 from United Airlines. and then happily left. This customer-centric management style and mindset manifests in some very surprising ways. The mother asked where our pool was and I informed her, but also let her know that it was closed for the next hour due to a nearby lightning strike. There were stains on the carpeting the entire time I worked there. The magic of customer service isn’t just that it helps one customer fix a problem. I went and got my boss, who told her the same thing and she ended up buying the bed I'd recommended in the first place. ", "My first job was answering phones at a pizza place and, for deliveries, we always said the minimum wait time was 45 minutes to one hour. He made a point to only check out with female employees. 'You told me he’d be there in an hour, so I went to the bar! She hits the basket as I'm turning, and it gets pressed into the side of my arm. We had one woman call to reserve and hold a ticket. Last one that's not really related: Directly next door to a probation office. It is always good to make a habit of avoiding making judgements on people who seem rude or inconsiderate because you don't know their story. while explaining to her how people often lied. My manager was manhandled by a 6' 3'' black guy for holding the doors shut while he was trying to steal a bunch of our merchandise. Now, it is important to note that none of our wraps have pickles in them. A place to exchange stories about your bosses, employees, or those interesting customers you see daily. It was pretty horrific. I heard her out, let her vent as much as she wanted to me (I can't even imagine being put into that situation, much less planning a trip under the stress and anguish she surely had to have been suffering), and politely asked to put her on hold so I may contact my supervisor. Customer Service - Holiday opening hours: Jan 1st: 10 - 18 CET Customer Service Opening Hours: Monday – Friday 08:00 – 21:00 CET Saturday 09:00 – 17:00 CET Sunday 09:00 – 17:00 CET Phone 080 062 677 (Free of charge from within Belgium) Dutch and French speaking customer service. 23 Disney World and Disneyland Employees Share the Craziest Things They've Ever Seen at Work Your customers deserve the best service possible. Get a laugh out of our collection of call center jokes and funny customer service jokes. The crazy climbed back into her car and peeled out of the drive-thru as soon as she heard that the police were on their way. Burning hot oiled metal. Thanks for your cooperation and enjoy the stories! Goodbye, dystopian Craigslist. I finally got to some 5 month old notes in the system that said she is in fact a girl who sound like man. Case in point: always be kind to people, you truly never know what kind of situation they may be going through. "One time a customer came to my register and it was her 'birthday month.' I was ringing up this woman and was about to pack up her bag of apples. Welcome back to Off the Menu, where we bring you the best and strangest food stories from my email inbox.This week, we’re returning to one of our favorite topics: the absolute worst customers … By Melissa Smith Dec 8, 2016 May 19, 2020. Please contact the moderators of this subreddit if you have any questions or concerns. I'm just frustrated with how bad customer service was. Share your story in the comments below. Toggle Navigation. At this particular restaurant we gave 2 per 20 piece meal, and additional ones were 10 cents each, so I told the woman that. 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